Accessibility

Accessible Parking is located in the Alpine Valley Resort Lot. From County Road D, turn down Resort Road, through the Alpine Valley A-Frame. Our parking staff will be around to help direct you. Fans parked in Accessible Parking will enter the venue through the Lower East Gate.

A visible state-issued plate or placard is required to use an accessible parking spot. Guests needing assistance who do not have a placard will need to be dropped off and use general parking. Accessible parking is subject to availability and first-come, first-served. Alpine Valley Music Theatre honors any state-issued accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disabled parking placard will not be allowed to park in an accessible parking space. To ensure you can park as close as possible, we recommend arriving when the parking gates open.

Accessible tickets can only be purchased online at livenation.com. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets. Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

To find tickets in the Accessible Seating Area of Alpine Valley Music Theatre, select the Filters icon on the upper right of the page where you see available tickets. For a reserved seated show, you will be shown your seat location once the ticket is selected. More information regarding the purchase of accessible seating on Ticketmaster can be found here.

All venue entrances are wheelchair accessible.

Please note that our venue is built into a hill with a steep grade, with main entrances & Box Office at the top of the hill and the stage at the bottom of the hill.

Accessible Parking is located in the Resort Lot (behind the venue at the base of the hill), and fans parked in Accessible Parking will enter the venue through the Lower East Gate. Check out our venue map here.

Assistive Listening Devices (ALDs) technology in Alpine Valley Music Theatre is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please visit our Guest Services Office in the Expo Building to get a receiver.  A photo ID is required in exchange for a device.  

Apple App Store | Google Play Store to download the app.

We welcome you to wear a face mask during your visit to Alpine Valley Music Theatre. 

Frequent handwashing is encouraged to help prevent the spread of illnesses that are transmitted by contact. Wash your hands with soap and water for a full 20 seconds, especially before eating/handling food and after using the restroom.

All concessions and merchandise stands are wheelchair accessible. Our staff is willing to assist anywhere help is needed.

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request at alpinevalleyhelp@livenation.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team at the box office. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas.

For real-time updates during your visit, please check our social channels: 

Facebook

Instagram

First Aid is available at our main gates. If medical assistance is needed, please contact the nearest crew member. Medical emergencies can also be reported to our crew by texting 262.205.0221 with the issue and location.

Alpine Valley Music Theatre takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, Alpine Valley Music Theatre cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.

If medical assistance is needed, please contact a crew member. Medical emergencies can also be reported by texting 262.205.0221 with the issue and your location.

Our lawn is uncovered and subject to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people with limited mobility. Our lawn does not require steps to access and has paved paths running through it, but please note the lawn is quite steep. If you have purchased a lawn ticket and find the lawn inaccessible to you, please visit Guest Services Office in the Expo Building. Our staff will be happy to assist you.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging. 

Guests are responsible for their mobility devices inside the venue. We are unable to store wheelchairs, canes, walkers, and other mobility devices. 

All restroom buildings are wheelchair accessible and contain wheelchair accessible stalls. 

At Alpine Valley Music Theatre, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit.

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.