Where The Music's At
Get Here
You'll find us at 2699 County Road D, East Troy, WI 53120. Turn when you see our marquee - and then you're nearly here!
Pick Your Parking
General admission parking comes with your ticket. If you want easier or earlier entry, go for Premier Parking or Early Parking.
Music To Your Taste Buds
Accessibility
Whatever your needs, let us know how we can help. Whether that's with your arrival, exploring the venue, the show itself - or all of the above.
The Need-To-Know Before You Go
The thrill, the music, the roar of your fellow lawnies—you’re nearly here. Before you arrive, here are some tips to get you clued up, and amped up.
Venue Map
Get lost in the music. Not the venue. There's a lot to see and do at Alpine Valley Music Theatre, so here’s a map to help you get around.
FAQ
Bags – CLEAR plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12”, and/or small clutch bags (6" x 9"). The small clutch bags don’t need to be clear.
Cameras – nonprofessional only, no detachable lenses
Food – in a clear, 1-gallon Ziploc bag
Medication – with prescription documentation and a matching a valid photo ID. Only the amount of medication/number of doses required for the length of the event will be permitted in.
Signs – up to 8.5 x 11 inches (this is the size of a standard piece of paper). All signs must be appropriate in nature. Poster tubes are allowed.
Water – Guests are permitted to bring in one (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles, and Camelback hydration packs are also permitted.
Blankets – No tarps/oversized sheets, please
You can’t bring in:
Alcohol
Animals (except service animals)
Bags that do not meet our bag policy (must be CLEAR plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags no larger than 6”x 9”)
Cans
Chairs of ANY kind
Fireworks
Glass containers
Illegal drugs/substances
Laser pointers
Strollers
Umbrellas
Weapons of any kind
We're an all-ages venue, so we don't require you to show your ID at the door. But you'll still need a valid ID if you plan on drinking alcohol. Any of these will work:
A state-issued ID or driver’s license
Current US Government or military ID
An official passport
We take underage drinking seriously, and if you don’t have an ID that proves you’re 21 or older, you won’t be able to buy, drink, or carry alcohol in the venue. If you break these rules, you will be removed from the amphitheater. And no, you won’t get a refund.
All of our events are all ages. Children 24 months and under do not require a ticket, but must sit on a parent's lap. Also, please make sure your kids have ear protection.
You can’t get a refund, but you can sell your tickets to another fan via your Live Nation account. Click here to find out more.
If your show was canceled, you'll be notified ASAP about a potential reschedule. Refunds will be available at the point of purchase.
Will call tickets are available for pickup at the box office located next to the main gate (Gate 3). Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service - 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.
You’ll have to talk to wherever you bought the tickets from to change ownership. If you’re a radio contest winner, guest of someone in the band, or a VIP, touch base with your original contact and they’ll talk to us about any changes.
Nope. We don’t do in-and-outs, so make sure not to leave unless you’re definitely done enjoying the show.
Yes, but only in the lawn and plazas. We ask that you consider the people around you when smoking, and don’t smoke in the reserved seating areas.
Yes, as long as it’s a personal point-and-shoot camera, or on your cellphone. You can’t bring a professional camera or a camera with detachable lenses, without a valid media pass.
The lawn is always first come, first served. You might see a row or seat number on your lawn ticket – this is just for tracking purposes.
Sorry, no outside chairs of any kind are permitted. Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, select your show from the dropdown on our upgrade page and select "Lawn Chair Rental".
If you’re still at the event, visit our Guest Service Office located in the Expo Building to see if it has been turned in. After an event has ended, please email a description of your item to contact@alpinestaff.com. Alpine Valley Music Theatre isn’t responsible for any lost, stolen, or damaged items.
Yes — we also offer Early Parking, if you want to start your tailgate before general parking opens. While we encourage hanging out and having fun, please be sensible. Don’t do anything dangerous, and if things do get too rowdy, security will intervene.
Yes, your bag will be searched when you enter. You have the right to refuse a bag search, and we have the right to refuse entry. If you have any items that aren’t allowed in the venue, you'll be asked to put them back in your vehicle.
To make entry as quick as possible, we only allow CLEAR plastic/vinyl tote bags (no bigger than 12” x 6” x 12”), and/or small clutch bags (6”x 9”). The small clutch bags don’t need to be clear. We don’t allow any other type of bag.